Welcome
to our help page. We've listened to your feedback and
have made it easy to find the information you're looking
for. This page is broken down below into the following
categories:
|
|
|
| FREQUENTLY ASKED QUESTIONS |
| What are your shipping fees? |
When will my order be shipped? When will it
arrive?
|
What's the status of my order? How do I track
my order?
|
Do you offer Gift Certificates?
|
| Will my credit card be charged immediately? |
|
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$7.95
|
$11.95
|
$30.95
|
|
2 items
|
$9.95
|
$13.95
|
$32.95
|
|
3 items
|
$11.95
|
$15.95
|
$34.95
|
|
4 items
|
$13.95
|
$17.95
|
$36.95
|
|
5+ items
|
$15.95
|
$19.95
|
$38.95
|
|
We're proud to offer
international shipping. Please click
here for our international shipping rates.
Remember, shipments outside of the U.S. may be subject
to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary
by country and by what was ordered, we are not able
to supply an estimated cost. Please contact your customs
office for more information.
|
|
| If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select. |
|
| Once you have placed an order, you can check on its
status at any time. To track your order from this page, go here. Once an
order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
|
| Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
|
| No. Your credit card will not be charged until your
order is shipped. When you enter your credit card information
on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming
that your order has been received. We will send you another
e-mail to notify you when your order has been shipped
and we've charged your credit card. |
|
| ORDERING
QUESTIONS |
| Why should I become a registered user? |
| How do I change or cancel an order? |
| Why did you call or e-mail me to verify my order? |
| What are my payment options? |
| Are purchases on this website really tax free? |
| Is ordering over the internet secure? |
|
| Being a registered user offers you faster checkout since
you won't have to re-enter your credit card or shipping
and billing information. When you place an order that
information will be filled in automatically. Also, registering
makes gift giving simple. Your family and friends' information
can be saved in your Address Book, so you avoid typing
in their information each time you send a gift. Click
here to register now. |
|
| To cancel an order you recently completed, simply go
to this page as
soon as possible, log in and then click "cancel order."
If for any reason you would like to change your order,
please contact
customer service as soon as possible. We
will make every effort to accommodate your request. However,
because our system is designed to fulfill orders very
quickly, we cannot cancel or change an order once it has
entered the shipping process. |
|
| For your own security and protection, if in the normal
course of fraud control we find something suspicious regarding
your order, we will call or e-mail you to verify your
information. |
|
| We accept Visa, Mastercard, American Express and PayPal. |
|
| We currently only collect sales tax in California. |
|
| Yes. Secure Socket Layer (SSL) encryption is used for
every transaction in order to ensure that your order is
secure. SSL encrypts the transmissions from our ecommerce
servers as well as your computer. SSL encryption works
by forming a matched pair with the transmission from your
computer transmission and our server, so that only data
to and from these sources can be valid. |
|
| SHIPPING
QUESTIONS |
| When will my order be shipped? When will it
arrive? |
| How do I know that my order has been shipped? |
| What's the difference between "Order Date"
and "Ship Date"? |
| What countries do you ship to? What about duties? |
| Do you ship to PO boxes or APO/FPO addresses? |
| If I send my package as a gift, will the recipient
receive the invoice? |
|
If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select.
NOTE: For consumer protection, all orders are subject
for review. On occasion, this may cause a slight delay
in processing your order. Your patience is greatly appreciated. |
|
| When your order has been shipped, we will send you
another e-mail with your tracking number and a link to
where you can track it online. |
|
On most websites, "Order Date" and "Ship Date" are not
the same.
For example, if you place an order on Friday
at 11:00pm PST, your package will not ship until after
the weekend.
When you place an order, you'll see an "Estimated
Ship Date" on the order page. If you opted for Expedited
Shipping, you will receive your package two days after
it ships. In some cases this does not necessarily mean
two days after you placed the order.
Although most orders
are shipped the same or next day, please take weekends
and holidays into account when considering the shipping
date. |
|
| We're proud to offer international shipping. Please click
here for our international shipping rates.
Remember, shipments outside of the U.S. may be subject
to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary
by country and by what was ordered, we are not able to
supply an estimated cost. Please contact your customs
office for more information. |
|
| For security reasons, we do not currently ship to P.O.
boxes or APO/FPO addresses. |
|
| Yes. If you would like us to remove the invoice from
the package, please send us an e-mail immediately after
your order is placed by using this
form. |
|
| RETURNS
& EXCHANGES |
| What is your return/exchange policy? |
Where do I ship my return or exchange?
|
How should I ship my return or exchange?
|
When will my credit card be refunded?
|
|
| We guarantee our merchandise to be free of manufacturing
defects and will accept any defective item for refund
or exchange. Unwashed, unworn, unused or defective merchandise
may be returned within 21 days after purchase for an exchange
or refund. Merchandise received after 21 days will be
subject to a 15% restocking charge. Merchandise received
after 60 days will only be accepted at our discretion
for a store credit.
We will only refund shipping charges if we sent the
wrong item or the item sent was defective. If you are
making an exchange because you would like a different
size, style or color, you will be charged for shipping
on your exchange. The return/exchange value is determined
by the last retail price of the item.
Please note: We do not accept returns on products that
were not purchased via this website.
Please use the most economical shipping method for
your return. Due to security constraints, we cannot
reimburse you for an amount greater than your purchase
amount.
Returns & Exchanges will only be accepted with a completed return form. Log
into your account, click on "View Order"
and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final
page and include it in your return box. |
|
| Returns and exchanges must be mailed to the address
on our return form. You must use our return form to properly
process your return/exchange. Go
here, log in, click on "View Order" and on
the following page click on the "Return or Exchange Items"
link. Follow the easy steps, print the final page and
include it in your return box. |
|
| Pack and seal your box securely, in the original package
if possible. To be properly processed, you return/exchange
must include a completed return form. Go
here, log in, click on "View Order" and on
the following page click on the "Return or Exchange Items"
link. Follow the easy steps, print the final page and
include it in your return box. You should ship your return/exchange
with a carrier who will provide your package with a tracking
number to ensure that your package does not get lost.
Packages must be returned prepaid. We do not accept COD. |
|
| Once your package has been received, your refund or
exchange will be processed within 3-5 business days. If
there is a refund due, a credit will be issued in the
original form of payment.
The credit may not show up until your credit card's
next monthly billing cycle. You will be notified via
email to the address listed on your order when this
transaction has taken place. Please note that your banking
institution may require additional days to process and
post this transaction to your account once they have
received the information from us. |
|
| MISCELLANEOUS
QUESTIONS |
Where can I find a store near me that carries
your products?
|
Can you tell me when new products or special
promotions are announced?
|
What is the Address Book and how do I use it?
|
Are the products on the website the same as
in the
stores? |
| I bought your product on eBay, is it authentic? |
| Is my personal and credit card information safe
on your website? |
| What is your privacy policy? |
|
| Searching for a store near you that sells our products
is easy, just go to our store
locator page. |
|
| Yes. Simply register with us and you will be eligible to receive e-mail updates
on new products, sales, events and other special announcements. Click here to get started. |
|
| Being a registered user offers you faster checkout since
you won't have to re-enter your credit card or shipping
and billing information. When you place an order that
information will be filled in automatically. Also, registering
makes gift giving simple. Your family and friends' information
can be saved in your Address Book, so you avoid typing
in their information each time you send a gift. Go
here for more information. |
|
| Yes. Although our website may have a greater selection
than a store in your area, the products are the same.
To find a store in your area, visit our store
locator page. |
|
| We have been getting lots of complaints from customers
who have purchased on eBay (or other auction/web sites)
in regards to counterfeit products. To be sure that you're
not buying a counterfeit product, we suggest you shop
on our website or from one of our authorized retailers. |
|
| Yes. We've taken several steps to ensure all information
received from our online visitors is secure from unauthorized
access and use. All transactions are completed on a secure
server. In secure mode, your computer and our server send
data back and forth in an encrypted format. |
|
| We will never share your e-mail address or personal
information with any third parties. Any information collected
on this website will be used for fraud control, order
verification or internal marketing purposes only. For
more details on our privacy policy, click
here. |
|
